Frequently Asked Questions
 To better serve our customers, we compiled a list of
frequently asked questions. This list is put together to assist
you in making the most appropriate promotional decisions for
your company.
In addition, our friendly customer service representatives
are standing by to assist you with any questions you may have or
to place an order at 1-888-396-0427.
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Q. How do I get my logo on a golf ball?
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A. Simply provide us with your logo in one of the following four forms:
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Computer generated artwork
- Your logo in the form of an Adobe Illustrator 5.0-10.0 EPS file, Corel
Draw, Freehand, High Resolution BMP, JPEG, or Kodak Photo CD. Macintosh PICT,
EPS, PCX, PhotoShop or TIFF may be acceptable. These can be sent to us on a
disk or via email at
artwork@nsprom.com.
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Camera ready color separated
artwork - Your artwork with a high black and white contrast at 300% of
actual print size, has no grays, is crisp, sharp and needs no further
touchup, design, color separation or rearranging of the logo. We reduce your
artwork at no charge to maximize the imprint area.
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Four color Process - The
only art acceptable for a Four Color Process Imprint without incurring
additional art charges above the standard $35.00 is a digital file. Art
received in any other format will incur a fee of $250.00 to create the
films. Film positives cannot be accepted.
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Business stationery -
Your color logo from a business card, letterhead, brochure, etc. We will
match the colors of the stationery you provide. Additional charges may
apply.
For a FREE evaluation of your logo, including pricing information, please
attach your logo to artwork@nsprom.com
for a FREE review and quote.
There is a one-time art charge of $35.00 for each logo. All artwork is
retained for 24 months from the date of last order. |
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Q. How do I send you my logo?
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A. To print your order, simply provide us with your logo or artwork in any one
of the following four forms:
- Computer Generated Digital File:
Send us your digital vector artwork, via email (artwork@nsprom.com), or
through our secure online upload feature which can be accepted from the
following programs:
- Preferred: Adobe Illustrator .eps (pc or mac) with type
converted to outlines.
- Corel Draw files with type converted to outlines.
- Freehand
- High Resolution Bitmap files: BMP, JPG, Macintosh PICT, EPS, PCX, Kodak
Photo CD, Photoshop or TIFF.
- Website: we can copy your logo from your website.
- Color Business stationery- we can extract your logo from your color
letterhead, business card, brochure, etc. Additional charges may apply.
Our graphic artists will resize your digital files and logos to fit in the
7/8" to 1" imprint area on the golf ball at no extra charge.
We will then provide you with a email proof in the form of an Adobe Acrobat
Reader .pdf file of your logo prior to printing for your review. |
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Q. What size will my logo be imprinted on my golf balls?
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A. Large detailed logos look best at 7/8" diameter. Rectangular logos will not
look as big as circular or square shaped logos. An imprint will appear larger if
it is stacked on more than one line. |
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Q. What are my options if I do not have a logo?
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A. For straight-line copy, we can imprint up to 15 characters on four lines.
We can imprint in any font, and with any color you choose.
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Q. What is the Pantone Matching System (PMS) and why do I need to include this
information on my order?
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A. The Pantone Matching System is a universal color recipe for each color
used in the imprinting industry to ensure the exact shade of each color. By
including the PMS color and number with your order, we can place the exact
colors you want on your golf ball. At Northstar Promotions we match any PMS
color requirement at no extra charge.
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Q. How can I see exactly how my logo will look before my order is printed?
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A. Northstar Promotions has three ways for you to see exactly how your logo
will appear on your golf balls before your order is printed: Fax Proofs, Email
Proofs and Spec Samples.
Fax Proofs and Spec Samples provide you with a great way to verify that the
imprint that we create for your golf balls meets your exact specifications
before your order is printed.
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Fax Proof - We will fax
you a copy of your logo at its exact size for you to see first hand the
size, layout, spelling, et cetera.
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Email Proof - We will
email you a copy of your logo at its exact size for you to see first hand
the size, layout, spelling, et cetera. You will need Adobe Acrobat Reader
4.0 to view your email proof.
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Spec Samples - We will
print your logo on one golf ball and ship it to you via UPS overnight
delivery. This Spec Sample will show you exactly how your logo will appear
on your favorite golf ball.
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Q. How do I place an order?
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A. Ordering imprinted golf products is simple.
- Online
Use our online product catalog to securely place your order and send us
your logo for imprinting.
- Offline
Fax: Print, Complete, and Fax our
Order Form.
(Adobe Acrobat Reader is required to view our Order Form. To download the
free Adobe Acrobat Reader,
click here.)
Artwork - Computer generated artwork, camera ready artwork or Four Color
Process artwork. You may may mail your artwork to the address below. Send
computer generated artwork to us at
artwork@nsprom.com. (Please include Pantone Matching System color
numbers if available with email).
Payment - in the form of a business check (United States
institution only), Money Order, MasterCard, Visa.
Mail your Order, Artwork/logo, and Payment to:
Northstar Promotions
309 High Steet
Waupaca, WI 54981-0257
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Q. How can I contact Northstar Promotions with any additional questions?
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A. You can contact us using any of the methods below:
- Call our customer service center toll free at 1-888-396-0427.
- Fax us your questions at 1-866-328-0786.
- Email us at info@nsprom.com.
- USPS Mailing or Street Address:
- Northstar Promotions
309 High Street
Waupaca, WI 54981-0257
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